Return & Refund Policy – Sialkot Leather Craft

At Sialkot Leather Craft, we take pride in providing high-quality leather products to our customers. Your satisfaction is our top priority, and we aim to make the return and refund process smooth and transparent.

1. Returns

  • You can return products within 7 days of delivery.
  • To be eligible for a return:
    • The product must be unused, in its original condition, and with all original tags and packaging intact.
    • Products showing signs of wear, damage, or alteration cannot be returned.
  • To initiate a return, please contact our customer service at https://wa.me/923466687106 with your order number and reason for return.

2. Refunds

  • Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed using the original payment method within 5–7 business days.
  • Shipping charges for returned items may apply unless the return is due to defective or incorrect items.

3. Exchanges

  • We currently do not offer direct exchanges. Please return the product for a refund and place a new order for the desired item.

4. Damaged or Defective Products

  • If you receive a product that is damaged or defective, please contact us within 48 hours of delivery with a photo of the product.
  • We will arrange for a replacement or a full refund at no extra cost.

5. Non-Returnable Items

  • Customized or personalized leather products.
  • Items damaged due to misuse or mishandling after delivery.

6. How to Return

  1. Contact us at https://wa.me/923466687106 to request a return.
  2. Pack the product securely in its original packaging.
  3. Ship the product back to the following address:
    “Village Rum P/O Chaprar tehsil and District Sialkot”
  4. Keep the shipping receipt until your return is processed.

Note: By purchasing from Sialkot Leather Craft, you agree to our Return & Refund Policy. We reserve the right to update this policy at any time without prior notice.